TERMS AND CONDITIONS FOR THE USE OF THE WEBSITE, THE NEWSLETTER AND THE INTERNET  ONLINE TICKET SALES FOR HOSSOLAND THEME PARK 

In these terms and conditions you will find rules regarding the use of our website, the sale of  online ticketing for our Park and Car Park, as well as the Newsletter service rules. By using  our website, you must comply with the following terms and conditions. If you do not agree to them  you should leave our website. 

If you are lost and looking for the rules and regulations for the whole Park - you can find them here. 

1. GLOSSARY 

Where we use capitalized terms in the following Terms and Conditions, for the purposes of interpretation we understand them as we have written below.  We interpret them as we have written below. 

1.1. Ticket - stands for Parking Ticket or Entrance Ticket, depending on the context. 

1.2. Parking Ticket - stands for a ticket allowing entry to the Car Park. A Parking Ticket is  a document confirming that you have concluded a seat reservation agreement with us  parking, where we guarantee you the possibility of renting a parking space  in the Car Park during the performance period indicated on the Parking Ticket. 

1.3. Admission Ticket - stands for a ticket allowing you to enter Our Park. The entrance ticket is  a document confirming that you have concluded a contract with us authorising you to enter  to the Park and to use - under the terms of separate regulations - the facilities,  attractions and other Our services available in the Park. The entrance ticket can be  realised during the period indicated on the Entry Ticket. 

1.4. Guest - means You or other persons visiting Our Park. 

1.5. Consumer - an individual who carries out a legal transaction with us (e.g. concludes a contract  sale of a Ticket) not directly related to its commercial or professional activity. 

1.6. We, Ours - When we write about us, our rights and obligations, we mean our company:  Hossoland sp. z o.o. with registered office in Szczecin, address: ul. Mała Odrzańska 19, 70-535 Szczecin, Court of  Registry where the company's documentation is kept: District Court Szczecin Centrum in Szczecin, XIII Division of the National Court Register, KRS no.: 0000673582, NIP:  8513206892, share capital amount: PLN 5,000. We are also: operator of the Park,  the owner and operator of the Website, the seller of Tickets on the Website  Newsletter service provider. 

1.7. Newsletter - means the service provided by us electronically to persons who  have subscribed to it using the form available on the Website. This service  consists of the cyclical provision of digital content concerning current information about the Park.  recipients of this service, including information on the attractions located in its area,  shops and restaurants, to the e-mail address provided in the Newsletter subscription form. 

1.8. Park - Hossoland Theme Park, located at the address: Brojce 1, 72-304 Brojce. 

1.9. Parking - Park area designated for vehicle parking, located at:  Brojce 1, 72-304 Brojce. 

1.10. Terms and Conditions - means the document you are currently reading. With regard to the use of the Website  and Newsletter service, these Regulations also constitute the regulations for the provision of services  by electronic means within the meaning of the Act on Provision of Electronic Services.

1.11. Force Majeure an external circumstance beyond Our control, which, despite exercising  due diligence, which we could not have foreseen or prevented, and which entirely or  partially prevents Us from fulfilling Our Contractual obligations.  In particular, we consider Force Majeure to be circumstances meeting the above conditions  caused by: (i) human factors such as wars, riots, strikes; (ii) environmental factors  such as fires, earthquakes, hurricanes, floods, weather anomalies,  epidemics and pandemics; (iii) governmental factors such as: public prohibitions and injunctions, blockades,  expropriations, the declaration of a state of emergency or martial law, and any other  action by legislative or administrative authorities as a result of which the fulfilment of  Our obligations is impossible in accordance with the relevant laws, including  provisions for the declaration of a state of emergency in connection with an epidemic or other  of a similar nature. 

1.12. Website means Our Park's website, which can be found  at: https://hossoland.pl/through which you can purchase Tickets online and  and learn key information about the operation of the Park, contact  Us or subscribe to the Newsletter. 

1.13. You, your - When we write about you, your rights and obligations, we mean... you, the person  using the Website, including purchasing a Ticket through the Website. 

1.14. Sales Contract - is an agreement whereby, in return for a price, We sell  You (i) the opportunity to enter the Park to use Our services, attractions, shows and facilities  available in the Park, during the period of performance of the relevant Entry Ticket (in the case of the purchase of an Entry Ticket  ) or (ii) the opportunity to hire a parking space in the Car Park during the period of performance of the  parking space booking (in the case of the booking of a Parking Space and the sale of  a Parking Ticket). 

1.15. Order - Your instruction sent to Us via the Website  confirming that You wish to purchase a Ticket from Us. In legal terms: Your declaration of intent,  to enter into a Contract of Sale, on the terms and conditions set out in the Order form  and the Terms and Conditions. 

2. GENERAL PROVISIONS 

2.1. What is the Website for? Our Website allows you to view current and archived information about the Park, to become familiar with the rules and regulations applicable to the Park, to purchase Tickets, to subscribe to the Newsletter, and to contact us using the interactive contact forms available on the Website.  

2.1.1. What are the rules for providing electronic services on the Website?  The commencement of your use of the services covered by these Terms and Conditions, including, in particular, the use of the Website, is tantamount to the conclusion of a free contract for the provision of services by electronic means available through the Website without the need to draw up a separate contract. The Services shall commence as soon as you start using the Website. You may terminate your use of the services at any time by deactivating the Website. Upon termination of your use of these services and the Website, this agreement - without the need for any further declaration - shall terminate, with us ceasing to provide these services to you, with the exception of services relating to the sending of Tickets purchased from the Website to you, which are provided until they are sent if you have purchased them. In order for us to provide these services to you, you must provide your email address as part of the Order form. You may also terminate the contract for the provision of services by electronic means at any time by sending us an appropriate declaration of intent, using 

any means of remote communication. Please note that the termination of the Website Service Agreement does not affect the validity of the Ticket Purchase Agreements you have entered into. 

2.1.2. What are the terms and conditions of the Newsletter service? As soon as you confirm the details of the Newsletter subscription form, you enter into a free contract with us for the provision of the Newsletter service electronically. You may unsubscribe from this service at any time by using the link in the Newsletter message. As soon as you unsubscribe from the Newsletter, this agreement - without the need for any further declaration - is terminated, with us ceasing to provide the Newsletter service to you. You may also terminate the Newsletter Service Agreement at any time by sending us a relevant declaration of intent at info@hossoland.pl, using any means of remote communication, indicating the email address for which you wish to resign from the Newsletter service. Please note that the termination of the Newsletter Service Agreement does not affect the validity of the Ticket Purchase Agreements concluded by you. 

2.2. What equipment do I need to use the services? In order to use the Website and to be able to purchase Tickets through it, as well as to subscribe to the Newsletter and receive Our messages as part of it, you must: 

2.2.1. have a multimedia device with internet access; 

2.2.2. use the latest version of a web browser (e.g. Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, Opera, etc.). 

2.2.3. enable the necessary cookies. 

2.2.4. have access to active electronic mail (e-mail); 

2.3. What are the risks of using the Website and Newsletter? Although we take due care in securing our Website and the messages sent as part of the Newsletter service, we are not able to guarantee total security due to the specific nature and character of the threats lurking on the internet. In particular, we warn you of the risk of the presence and operation of malicious software which may intercept, lose, distort or encrypt your data against your will, or even cause you to lose control of your device or track your movements on the internet without your knowledge. We also warn you against attempts to defraud you of confidential information (e.g. passwords or login details) by impersonating other people or institutions, phishing or fraud. Irrespective of the security measures we use on the Website, please make sure that your device is also adequately protected and has updated and latest antivirus and firewall software. Do not open links from people you do not know and do not make transfers for services you have not ordered. 

2.4. When can I use the Website? Whilst we endeavour to make the Website and the ability to purchase Tickets online available to you 24 hours a day, 7 days a week, we cannot guarantee this and cannot be held responsible for the unavailability of the Website. We also reserve the right to carry out technical and service interruptions during which the Website or certain elements of the Website - including, for example, the ability to purchase Tickets online - will not be available. We will warn you of such interruptions - where technically possible - by displaying a message on the Website. If the Website or an element of the Website is not working, please ensure that the problem is not your own, e.g. that you do not have problems with your internet connection, or that your device is working properly and meets the requirements set out in para. 2.2 above. In the event of 

dfurther problems with the Website, please contact us at  info@hossoland.pl. 

2.5. When is the Newsletter sent? The Newsletter is not regular: we will send you information whenever we have news and information that may be of interest to you. We also reserve the right to discontinue the Services, of which we will give you at least 14 days' notice. 

2.6. How do you use my personal information? Our privacy policy, which also covers the processing of your personal data by Us in the context of the Website, the shopping process and the Newsletter, can be found here. 

2.7. How can I contact you? For all matters relating to Our business, the Park, the Car Park and the Website, You can contact Us: 

2.7.1. in person, at the Park Service office, in the Park, or 

2.7.2. by email atinfo@hossoland.pl, or 

2.7.3. in writing, at: Hossoland sp. z o.o. 19 Mała Odrzańska Street, 70-535 Szczecin.

3. BUYING TICKETS 

3.1. How to buy Tickets online? To buy a Ticket go to the Website and on the sub-page dedicated to buying Tickets, select the type of Ticket you are interested in, their quantity and then add them to your basket. Continue the process by following the on-screen instructions in the Order form. On the Order form, fill in your details: first name, last name, address, email address, vehicle registration number (for Parking Tickets), optional phone number. 

3.1.1 Once you have entered all the necessary details, a summary of the Order placed will be displayed. The summary of the Order placed will include, among other things, the type and quantity of Tickets ordered the vehicle registration number (in the case of Parking Tickets), the lead time and the total price you will have to pay. 

3.1.2. Are the prices in the price list and in the Order gross or net? The prices presented by us on the Website are expressed in Polish zloty and are gross prices, i.e. they include relevant taxes, including VAT. We point out that the information available on the Website, including the price list, constitutes only an invitation to conclude a contract with Us pursuant to Article 71 of the Civil Code, but does not constitute Our offer. 

3.1.3. You confirm your Order by accepting the Terms and Conditions and Privacy Policy  in the interactive window that will be displayed during the Order process and by pressing the "Buy and pay" button. Please note that by confirming the Order, you are committing to pay the price of the Tickets indicated in the Order. 

3.1.4 Within the shop, the available payment method is online payment by electronic transfer, using a payment card or via BLIK. Payments are handled by the TPay electronic banking system, whose external operator is the company Krajowy Integrator Płatności S.A. Once the Order has been confirmed, you will be redirected to the payment operator's website, where you will make payment according to the payment method you have selected. The use of the forms of payment indicated on the Website may require you to accept the terms and conditions of service of the online payment system providers separate from the Terms and Conditions. These services are provided to You 

independently of Our performance under the Terms and Conditions and We are not responsible for them. You will also find links to these terms and conditions on our shopping page in the shopping process. Please note that You may not combine different payment methods when paying for Tickets and services covered by one Order. 

3.1.5 If you do not pay within the period indicated by the payment operator, the Order will be cancelled. 

3.1.6. When is a Sales Contract concluded? Confirming your Order and sending it to us via the Website constitutes your declaration of intent (offer) to conclude a Sales Contract with us on the terms and conditions set out in the Order and the Terms and Conditions. Once the Order has been submitted and your money for the Ticket has been credited to our bank account, we will promptly confirm the Order and consolidate it by sending you an email to the address provided in the Order form and accept it for execution. The moment you confirm the Order you enter into a Contract of Sale with Us. 

3.1.6.1 By "Entry Ticket Sales Contract" we mean the conclusion of a contract between You and Us entitling You to enter the Park  and use - on the terms and conditions set out in separate regulations - the facilities, attractions and other Our services available in the Park, for the period indicated on the Entry Ticket. The Entry Ticket constitutes  a document confirming the conclusion of this agreement. 

3.1.6.2 By "Parking Ticket Agreement" we mean that You have entered into a parking space reservation agreement with Us  whereby We guarantee You the opportunity  to rent a parking space in the Park for the period of performance  indicated on the Parking Ticket. 

3.1.7 If for any reason, we are unable to process your Order, we will inform you immediately. If you have already paid for your Order, the funds will be refunded to you immediately. 

3.2. I made a mistake! Can I modify my Order? Until you press the button to confirm your Order and commit to paying, you have the possibility to modify the data you have entered and the details of your Order, including the type and quantity of Tickets ordered. However, if you have already confirmed your Order, it is not possible to modify it. You can exchange an erroneously purchased Ticket for another Ticket for which you are eligible at the Park's Ticket Office - with a corresponding surcharge or refund of the difference, depending on the type of Ticket. 

3.3. How will I receive my Tickets? Subject to receipt of your payment for the Tickets, we will send the Tickets to you immediately after the conclusion of the Sales Contract to the email provided in your Order, no later than 3 working days after the payment has been credited. Please note that you will only receive Tickets purchased via the Website electronically - you are not able to order paper tickets. Orders are processed automatically, 24 hours a day, 7 days a week. Make sure everything is in order - if you have any problems, please contact us at info@hossoland.pl. If you have provided an incorrect email address on the Order form, we will not be liable for any non-delivery or delayed delivery of Tickets, nor will we resend a Ticket sent to an email address you have provided incorrectly. 

3.4. Do I incur any delivery costs? No, all Tickets sold through the Website are delivered electronically (email) and you will not be charged any delivery costs. However, please note that the use of the Internet may incur costs for telecommunications services provided by your service provider.

3.5. How do I use Tickets purchased online? Tickets and QR codes on tickets are one-time use - once you enter the Park/enter the Car Park with a ticket, you cannot re-enter (except for two-day and year-round Entry Tickets). For this reason , never show, share or send your Ticket to a third party. We are not responsible for the use of your Ticket by an unauthorised person, unless we are at fault for such person gaining access to your Ticket. 

3.5.1. Please note that in order to validate a Ticket purchased via the Website you must have a device capable of displaying the Ticket downloaded to that device (e.g. a smartphone) at the ticket gates and in the Car Park so that the QR code can be scanned at the Park entrance gates or Car Park barriers. Please download the Ticket to your device in advance or print it out to avoid problems with internet access. We have the right not to allow you into the Park or not to provide a parking space if, despite purchasing a Ticket, you are unable through no fault of your own to scan or present the Ticket. 

3.5.2 Remember that a Ticket is valid only for the validity period indicated on the Ticket. We have the right not to allow you into the Park or not to provide a parking space outside of the redemption period purchased by you. 

3.5.3 We do not provide any after sales or warranty services. 

3.5.4 We shall be liable to you under the general principles of law for damages for the provision of our services and Tickets to you, contrary to the Sales Contract you have entered into with Us. 

3.6. Will I receive a receipt or a VAT invoice? You will receive a receipt or a VAT invoice (if you have selected the relevant option in the Order form) together with the Ticket, at the email address provided in the Order. 

4. YOUR OBLIGATIONS   

4.1. What are my obligations in relation to the use of the Website and Newsletter services? By using the Website and the Newsletter service, you undertake to: 

4.1.1. use the Website and Newsletter in a manner consistent with the provisions of the laws generally applicable in the Republic of Poland and the Terms and Conditions; 

4.1.2. not to provide and not to transmit content prohibited by law, e.g. content propagating violence, defamatory or infringing the welfare of third parties, including their personal rights, offensive content or content containing or referring the recipient to content containing nudity, sex, violence or other serious or disturbing content; 

4.1.3. use the Website and Newsletter services only for its intended purpose, in a manner that does not disturb its operation and does not inconvenience Us or other users, e.g. by not using software or devices interfering in an unauthorised manner with the content available on the Website or overloading the servers by means of which the Website or Newsletter service is made available to its users; 

4.2. Can you terminate my right to use the Website or restrict my access to it? Yes, we reserve the right, within the limits of generally applicable law, to terminate your use of the Website or to restrict your 

access to part or all of it, with immediate effect, to users of the Website who: 

4.2.1. provide false, incorrect or out-of-date data or data which is misleading or infringes the rights of third parties when placing an Order; 

4.2.2. committed by means of the Website or used it to infringe generally applicable law or the rights of third parties, including their personal rights; 

4.2.3. have engaged in any other conduct that is contrary to these Terms of Use or the general rules of the Internet, or that damages our reputation or is detrimental to us. 

4.3. Do I have to pay to use the Website? The use of the Website and its functionalities is free of charge and the only fees we will charge you will be the price of the Tickets you purchase through the Website. Please note, however, that the use of the Website may incur costs for the provision of telecommunications services by your service provider. 

5. THE NEWSLETTER AND YOUR DATA 

5.1. Can my personal data provided as part of the Newsletter service be used for other purposes? No, your personal data provided in the context of subscribing to the Newsletter will only be used for the purpose of fulfilling the Agreement - providing you with the Newsletter, or our statutory obligations. You can find your rights regarding your personal data in our privacy policy. 

6. RIGHT OF WITHDRAWAL 

6.1. Do I have the right to withdraw from the Sales Contract? We draw your attention to the fact that even though  you are a Consumer/Consumer, you do not have the possibility to withdraw from the Sales Contract. This is due to Article 38 (1) (12) of the Consumer Rights Act, according to which the right to withdraw from agreements concluded at a distance does not apply to the consumer, inter alia, with respect to agreements for the provision of services related to leisure, entertainment, sports or cultural events, if the agreement specifies the day or period of service provision. 

6.2. Do I have the right to withdraw from the Newsletter Service Contract? No, due to the fact that within the Newsletter service you are not obliged to provide us with any services other than supplying us with personal data, and these data are processed by us only for the purpose of performing the contract or a statutory obligation, even as a Consumer you do not have the right to  withdraw from the Contract.The Consumer Rights Act also does not apply to the contract for the provision of the Newsletter service. 

7 COMPLAINTS. 

7.1. Where can I lodge a complaint? If you have any comments, objections, complaints or other complaints about the Website, the Newsletter or the Ticket purchase process, you can report them: 

7.1.1. in person, at the Park Service office, on the Park, or 

7.1.2. by email to reklamacje@hossoland.pl, or; 

7.1.3. in writing to our address: Hossoland sp. z o.o. 19 Mała Odrzańska Street, 70-535 Szczecin.

7.2. What should my complaint contain? In your complaint, indicate your contact details and please describe your comments and concerns. You can also use the complaint form available at the Park Service office and at this link. If possible, attach documentation that will help us to better understand your problem: photos, recordings, screenshots, scans, etc. We will only use these for the purpose of investigating your complaint and, if necessary, implementing corrective or preventive measures for the future. If you are making a complaint about a Ticket or payment, please enclose the Ticket or a scan/photo of it, proof of payment (if applicable), receipt, invoice or other documents that will help us to identify your transaction and the Ticket. 

7.2.1 If we have any comments or questions after receiving your complaint, we will contact you immediately. If we ask you for additional documents, please send them to us: their absence may prevent us from investigating your complaint or implementing the necessary corrective or preventive actions. 

7.2.2 If the complaint is accepted as a refund, the Seller shall refund the payment using the same method of payment used by the Customer, unless the Customer expressly agrees to a different method of refund that does not incur any costs for the Customer.

7.3. How and when will you handle my complaint? We will deal with your complaint as soon as possible, but in any case, no later than 14 days from the date of receipt, and will inform you at the contact details you have provided of how we have dealt with it. If the complaint is justified, we will indicate to you the corrective and preventive actions we plan to take. If justified by your complaint, we will also reimburse you in full or in part without delay, repair the damage caused to you or take other necessary action. You will be informed of the details in our response to your complaint. 

8. OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES 

8.1 We would like to inform you that there are out-of-court complaint and redress procedures available. The use of these is voluntary and can only take place if both parties to the dispute agree to it. 

8.2 If you are a Consumer/Consumer, you may apply for the initiation of proceedings for out-of-court settlement of consumer disputes relating to the concluded Sales Agreement to the Trade Inspection, pursuant to Article 36 of the Act of 15 December 2000 on the Trade Inspection. 

8.3 If you are a Consumer/Consumer, you may also apply for the settlement of a dispute concerning a concluded Sales Agreement by a permanent arbitration court operating at the relevant provincial inspectorate of the Trade Inspection, pursuant to Article 37 of the Act of 15 December 2000 on the Trade Inspection. 

8.4 Detailed information on the settlement of consumer disputes, including the possibility of using out-of-court procedures for handling complaints, pursuing claims and the rules of access to these procedures are available in the seats and on the websites of provincial inspectorates of the Trade Inspection and at the following website: https://uokik.gov.pl/spory_konsumenckie.php.  

9. FINAL PROVISIONS 

9.1. I like the elements of your Website or used in the Newsletter. Can I use them? We draw your attention to the fact that all content, data and materials available on the Website and in the Newsletter (including but not limited to names, logos, graphics, descriptions, photos) are Our property and are subject to legal protection, including as works as defined by the Act on Copyright and Related Rights, trademarks, database rights or other applicable intellectual property rights or 

protection of fair competition. Their use requires our written consent under pain of invalidity. 

9.2. Are my rights and obligations regulated by anything else? To the extent not regulated by the Terms and Conditions, the relevant provisions of law generally applicable in the Republic of Poland shall apply. 

9.3. Can the Terms and Conditions be amended? We reserve the right to change the Terms and Conditions, but only for important reasons. We will inform you of any changes by a notice on our Website. By "important reasons" for changes we mean in particular: 

9.3.1. changes to generally applicable law affecting Our or Your rights or obligations set out in the Terms and Conditions; 

9.3.2. the need to adapt Our business to orders, rulings, provisions or directives arising from a decision of a public authority having jurisdiction over Our business and affecting Our or Your rights or obligations set out in the Terms and Conditions; or to a court decision applicable to Our business and affecting Our or Your rights or obligations set out in the Terms and Conditions; 

9.3.3. the introduction of new forms of payment; 

9.3.4. a change to the process of concluding Sales Agreements through the Website;

9.3.5. change of the Newsletter service provision rules;

9.3.6. a change to the terms and conditions of our electronic services - but these changes will not incur any mandatory costs on your part;

9.3.7. a change in the technical conditions of the services provided by us electronically.  

9.4. When will the amendments come into force? Amendments to the Terms and Conditions will come into effect on the date indicated in the amendment notice, but except as described in para. 9.3..1 or 9.3.2, in no case will the amendments apply to contracts entered into with you before the amendments come into force, unless you have expressly agreed to them. 

9.5. What court would decide our potential dispute? If you are a Consumer or a trader acting on the rights of a Consumer, the court with jurisdiction to resolve disputes will be the court with jurisdiction according to the applicable provisions of the Code of Civil Procedure. If You are not a Consumer or an entrepreneur on the rights of a Consumer, the dispute will be settled by the court with jurisdiction over Our registered office. 

9.6. Which version of the Terms and Conditions is this? The version of the Terms and Conditions you are just reading is effective as of [11.06.2025]. 

9.7. Where can I find the Terms and Conditions? You can find the Terms and Conditions in their respective current version on Our Website and at the Park Service office. Upon your request, we will also send it to you by e-mail in .pdf format.