Regulations
HOSSOLAND THEME PARK
HOSSOLAND THEME PARK
HOSSOLAND THEME PARK RULES AND REGULATIONS
Before having fun in our park, please read the rules below. These rules may be supplemented by further rules to which we will refer you each time.
Where we use capitalized terms in the following Terms and Conditions, for the purposes of interpretation, we understand them as written below.
Ticket - signifies an entrance ticket to our park.
Guest - means you or other visitors to our Park.
We, Our - When we write about us, our rights and obligations, we mean our company: Hossoland sp. z o.o. with its registered office in Szczecin, address: ul. Mała Odrzańska 19, 70-535 Szczecin, Registry Court where the company's records are kept: District Court Szczecin-Centrum in Szczecin, XIII Division of the National Court Register, KRS no.: 0000673582, NIP: 8513206892, amount of share capital: PLN 5,000. We are the operator of the Park.
Park - Hossoland amusement park, located at the address: Brojce 1, 72-304 Brojce. When we talk about the rules of behaviour in the Park and the consequences of failing to observe them, we are also referring to the car parks belonging to it.
Regulations - stands for the document you are currently reading.
Force Majeure - an external circumstance, beyond our control, which we could not have foreseen or prevented, despite exercising due diligence, and which makes it wholly or partially impossible for us to fulfil our contractual obligations. In particular, we consider Force Majeure to be circumstances meeting the above conditions caused by: (i) human factors such as wars, riots, strikes; (ii) environmental factors such as fires, earthquakes, hurricanes, floods, weather anomalies, epidemics and pandemics; (iii) administrative factors such as: public prohibitions and injunctions, blockades, expropriations, the declaration of a state of natural disaster, emergency or martial law, and any other action by legislative or administrative authorities as a result of which it is impossible to fulfil Our obligations in accordance with the relevant legislation, including provisions for the declaration of a state of emergency in connection with an epidemic or any other of a similar nature.
Website - means the Our Park website, which you can find at: https://hossoland.pl/
You, your - When we write about you, your rights and obligations, we mean ... you, as a Guest of Our Park.
TICKETS
Where and how do I buy Tickets? You can buy tickets either on Our Website, or directly at the ticket office in the Park, during ticket office opening hours. The rules for the sale of Tickets on the Website and other services provided electronically via the Website can be found here.
How much do Tickets cost? Current Ticket prices can be found either on Our Website, under "Price list", or directly at the ticket office in the Park. Please note that we add a service charge to the price of Tickets purchased at the Park ticket office due to service costs. Its amount can be found in the price list. We reserve the right to change Ticket prices (and service fees) at any time, but under no circumstances will a change in price affect Tickets purchased before the price list was changed. We point out that the information available on the Website, including the price list, is only an invitation to enter into a contract with Us in accordance with Article 71 of the Civil Code, but does not constitute Our offer.
What types of Tickets and discounts do you grant? We strive to make our offer the best possible fit for our guests. We offer several different types of Tickets:
Normal ticket - standard for Guests who unfortunately did not catch any other promotions or discounts. The only requirement is a desire to have fun.
Concessionary ticket - for under-age Guests of up to 120 cm in height. In order to confirm that a Guest qualifies for this ticket, we can ask them to stand by our measuring tape at the ticket counters or ask them for a document with a photograph to prove their age (identity card, passport, school or student card).
Children's ticket - for under-age Guests who are a maximum of 85 cm in height. In order to confirm that a Guest qualifies for this ticket, we can ask them to stand by our measuring tape at the ticket counters and ask for a photo document confirming their age (identity card, passport, school or student card).
Group ticket - for at least 15 Guests at the same time. One Group Ticket is issued for the entire group.
Two-day ticket - allows you to visit our Park for two days in a row. Please note that the days of entry to the Park must be on consecutive days (e.g. Thursday and Friday). In addition, a Two-Day Ticket is valid until the Park closing time on the day following its validation (e.g. a ticket validated on Wednesday will be valid until the Park closing time on Thursday). We emphasise that when you purchase a Two-Day Ticket at the end of the Low Season and the High Season (see(see pt. 3.4. below), we consider the higher price. The two-day ticket is a named ticket.
Two-day normal ticket - is a two-day ticket (as described above), for Guests who unfortunately did not catch any other promotions and discounts.
Discounted two-day ticket - is a two-day ticket (as described above), for Guests qualifying for a concession ticket, for senior citizens, for persons with disabilities, or for pregnant women.
Year-round ticket - allowing you to visit our Park all year round. This ticket is valid for 365 days from its activation (note leap years!). The year-round ticket is a named ticket.
Year-round normal ticket - is a year-round ticket (as described above), for Guests who unfortunately did not catch any other promotions and discounts.
Discounted two-day ticket - is a year-round ticket (as described above), for Guests qualifying for a concession ticket, for senior citizens, for persons with disabilities, or for pregnant women.
Ticket for pregnant women - A special ticket for women who visit our Park while pregnant. To confirm that you qualify for this ticket, you may be asked to show your pregnancy card or other proof of pregnancy at the ticket office. We will not photocopy, photograph or otherwise store it: all we need to do is take a look at it.
Senior ticket - Special Ticket for Guests aged 65 and over. To confirm that you qualify for this ticket, we may ask you to show a photo document proving your age (ID card, passport, driving licence). We will not photocopy, photograph or otherwise store it: all we need to do is take a look.
Ticket for people with disabilities - special Ticket for Guests with a disability in the variants (i) for Guests up to 120 cm or (ii) from 120 cm upwards. To confirm that you qualify for this ticket, we may ask you to show a photo document confirming your disability at the ticket office. We will not photocopy, photograph or otherwise store it: all we need to do is take a look.
Birthday ticket - A special Ticket for a Guest aged 18 or under visiting the Park on their birthday. In order to confirm that you qualify for this ticket, we may ask you to present a photo document confirming your date of birth (identity card, passport, driving licence, school or student card). We will not photocopy it, photograph it or otherwise store it: all we need is a glance to confirm your birthday.
Residents' ticket - A special ticket for visitors from the Brojce municipality who have a Hossokarta. To confirm that you qualify for this ticket, we may ask you to show your Hossokarta. These cards are issued by the Brojce Municipality.
Ticket for schools - Tickets for school or student groups of at least 15 persons (including chaperones). In order to confirm that you qualify for this ticket, we may ask you to present a photo document confirming your schooling, e.g. a school or student card. We only sell these tickets for entrances to the Park on school daysMonday to Friday. On school holidays - even if they fall on a Monday to Friday, e.g. Easter Monday - School Group Tickets are not valid - they are not sold for such a day at the ticket offices and are not honoured. One School Group Ticket is issued for the entire school group. Each pupil with a School Ticket will also receive a voucher for free chips and a drink.
What if I have bought the wrong Ticket? If you do not meet the requirements for any of the "special" Tickets we sell at a lower price, we will sell you a Normal Ticket, or any other Ticket you specify, whose requirements you meet. You will pay the difference between the Ticket you originally purchased and the Ticket you ultimately purchase at the Ticket Office in the Park.
Are Ticket prices fixed? Our Ticket prices may vary depending on the period you visit Us. We distinguish between two periods:
High season: from 28.06. to 31.08. each year.
Low Season - other days when the Park is open to visitors.
How do I pay for my ticket? You will pay for a Ticket purchased at the Ticket Office in the Park by cash, debit or credit card or BLIK. You will pay for a Ticket purchased on the Website by bank transfer, debit or credit card or BLIK.
How do I get a Ticket? You will receive your Ticket purchased on our Website in electronic form, to the email address you indicated at the time of purchase. A Ticket purchased at the Ticket Office will be issued to you in the form of a Paper Ticket. Please note that Tickets and QR Codes on Tickets are one-time use only - once you have entered the Park on a particular Ticket, it is not possible to re-enter (with the exception of two-day and year-round Tickets). For this reason never show, share or send your Ticket to a third party. We are not responsible for the use of your Ticket by an unauthorised person, unless we are at fault for such person gaining access to your Ticket.
I have lost/lost/destroyed a Ticket that I have not yet used. What now? As a general rule, once you have received a Ticket - whether electronically or purchased at the Ticket Office - you are solely responsible for it and you must ensure that it remains usable at least until it is scanned at the Ticket Office in the Park and, in the case of two-day and annual Tickets, for the entire period of their validity. However, in special cases, as indicated below, we will assist you in recovering a lost Ticket:
For any tickets purchased via our Website: contact us at info@hossoland.pl, lub at the ticket office in the Park. Specifically, provide us with the number of the order in question, the email address to which the ticket was sent and any other details that help us to identify the transaction and the associated Ticket.
For two-day or all-day tickets purchased at the ticket office in the Park: contact us atm info@hossoland.pl, or in the ticket office in the Park. Specifically, provide us with: your name, receipt or VAT invoice, proof of payment and any other details that help us to identify the transaction and the associated Ticket.
If any other Tickets are lost, destroyed or misplaced, we reserve the right to refuse to issue a duplicate Ticket and to refuse a refund unless you can otherwise prove that you did not use the Ticket you purchased before it was lost, destroyed or misplaced, or that the two-day/year Ticket you purchased is still valid.
If, after verification in accordance with the above procedure, we confirm that you did indeed purchase a Ticket which, due to loss/destruction/loss, you were unable to use, or that such Ticket was a two-day/year Ticket which is still valid, we will issue you with a duplicate lost/destroyed/lost Ticket. The duplicate may contain a different QR code to the earlier Ticket and we reserve the right to deactivate the lost/destroyed/lost Ticket.
RULES FOR USING AND STAYING IN THE PARK
What are my primary responsibilities? While you are in the Park you are obliged to obey the provisions of these Rules and Regulations, but also any of Our signs, regulations, rules and instructions found in the Park. You are also obliged to obey all instructions and directions that you receive from the Park staff..
How do I enter the Park? You can visit our Park on the days and opening times which can be found on Our Website and on the information boards in the Park itself. We would like to warn you that the opening times and days given in other sources - e.g. Google maps - may not be up-to-date and we are not responsible for their validity and accuracy.
You will enter the Park on presentation of a valid Ticket and upon validation. With the exception of two-day and year-round Tickets, each Ticket is a Bearer Ticket and not a named Ticket. With the exception of group/school Tickets, each Ticket is issued to a single person only. Each Ticket has a single-use QR code to allow you to pass through the gates. Please note that the Ticket and QR code are disposable – once you have left the Park for any reason, you will not be able to return to it on the same Ticket, even on the same day (does not apply to Two-Day Tickets or Annual Tickets).
If you have a Group Ticket or School Ticket, all Guests assigned to such a Ticket must enter together, simultaneously. We reserve the right to refuse entry to Guests who attempt to enter the Park by invoking the Group or School Ticket of other Guests who are already on the Park.
Even though Guests have a valid ticket, we reserve the right to refuse admission to the Park:
persons who are intoxicated or under the influence of drugs, psychotropic drugs or other intoxicating substances;
Visitors to whomwhich we have applied the prohibition on entering the Park, as referred to in paragraph. 4.1.2 of the Regulations;
persons who already at the entrance to the Park violate the prohibitions described in para. 3.6. below, atkings carrying prohibited objects, or attempting to enter the Park on roller skates or scooters, or otherwise violating safety rules;
persons who refuse to submit to inspection of baggage brought into the Park;
What attractions can I use and under what conditions? Your ticket entitles you to use all the facilities and attractions available in the Park on the days and times the Park is open. You may use the same attraction more than once. Please note, however, that some attractions may have additional restrictions and requirements which you are obliged to comply with. For example, some attractions require you to wear suitable clothing or footwear or it is forbidden to bring objects onto them, which is stated on information boards near the attractions or facilities. Exact rules can always be found on notice boards at the respective attractions, but we would like to warn you now about the following restrictions and requirements:
With the exception of self-service facilities and attractions - all attractions and facilities may only be used with the permission and in the presence of Park staff, following their instructions and orders;
self-service facilities and attractions may only be used for their intended purpose, following the instructions for use given. Please note that some attractions or facilities may not be used by Guests under a certain height, pregnant women, persons with disabilities, persons who are ill or whose physical conditions otherwise prevent them from using the attraction or facility safely;
For any attraction or device, we have the right to refuse the Guest the use of the attraction or device for safety reasons or for the safety of persons in the vicinity.
Remember that you know your own health, fitness and stamina best - so it is up to you to decide whether you want to and can use the attraction or device. Think about whether the exertion, strain or forces acting on you while using the attraction or device will affect you negatively.
What is the maximum number of Guests that can stay in the Park? There is no limit to the maximum number of Guests that can stay on the Park at any one time. In special cases, however, where the safety of Guests dictates, we may limit the number of Guests staying in the Park. In particular, we may temporarily suspend the entry of new Guests or order the evacuation of some or all Guests in the Park. Always follow the instructions and information given in this regard by the Park staff.
What if I have to stand in line? Hossoland can be visited by a large number of Guests and, although the list of attractions we offer is considerable, we cannot guarantee that you will not have to wait in line for some of them for up to several tens of minutes. We would like to warn you and stipulate that although we do our best to ensure that all our Guests can freely enjoy our attractions, we are not responsible for such circumstances. In particular, we do not refund Tickets in full or in part in the event of long waiting times for attractions in the Park.
What if you cancel the show or shut down the attraction? We do our best to make your stay in our Park an unforgettable experience. However, we cannot always guarantee that all shows and attractions will be available. In particular, we warn you in advance and reserve the right to cancel or change show times or to exclude certain attractions for important reasons, e.g. if it would be impossible or dangerous to hold the show or to let the guests visit a particular attraction, in the event of health problems of the person performing the show or in the event of unfavourable weather conditions. We do not refund Tickets in full or in part in the event of a cancellation of a show or the exclusion of an attraction if we had reasonable justification for doing so. You will find information about which attractions and shows are available at any given time in the Park or you can find this out from our staff.
Some attractions may also be unavailable due to scheduled maintenance breaks. We will inform you of planned breaks on our Website. Please ensure that the attractions you care about are available before purchasing your Ticket. We will not refund all or part of the price of Tickets if an attraction is unavailable due to repair or maintenance work being carried out.
What is prohibited? Please remember that the well-being of other Guests also depends on you. Treat other Guests and staff members with respect and behave appropriately in the Park. We would like to draw your attention to the fact that in the Park it is forbidden to:
the introduction of animals, with the exception of a dog assisting a disabled person, under the terms of the Act on Vocational and Social Rehabilitation and the Employment of Disabled Persons;
polluting, littering or damaging (including vandalism) the Park and its infrastructure, putting stickers or painting on walls, furniture or other elements of the Park's infrastructure;
violating the bodily integrity of other Guests or staff, or destroying or stealing their property;
violating the personal rights of other Guests or staff, including harassing them, oppressing them, behaving aggressively towards them, violating the rules of social coexistence, public order or other actions violating morality, as well as the welfare of minors;
use of profanity or other words commonly regarded as offensive;
take any objects owned by the Park outside the Park;
smoking, including e-cigarettes - except in designated smoking areas;
consumption of alcohol, with the exception of the consumption by adults of alcoholic beverages purchased at catering establishments in the Park and only on the premises of these catering establishments;
Bringing and carrying weapons, explosives, pyrotechnics, flammable materials, alcohol, drugs, narcotics and other dangerous objects, materials and substances that could cause danger to the life or health of Guests and staff;
to enter rooms or areas reserved exclusively for staff or persons authorised by Us, and to move outside areas, paths and routes designated for Guests (including walking on lawns and green areas, unless they have been made available to Guests for this purpose);
riding a bicycle, skateboard, roller-skates, scooters or other vehicles and equipment (does not apply to vehicles enabling or facilitating disabled persons' mobility or vehicles made available by Park staff);
flying drones or other unmanned aerial vehicles and devices, hang-gliders, balloons, paragliders, motor-gliders, etc., within and above the Park;
to sell, advertise, solicit, promote or conduct fundraising events without Our written consent;
leaving your belongings or luggage unattended.
What rights do Park staff have? Where this is justified for the safety of you, other Guests or staff, or to protect the welfare and property of the Park or others, our staff shall have the right:
inspect your luggage;
inspect any equipment in your possession, including recording devices (e.g. sports cameras) for safe use and installation, and if it considers that it is not safe to use them on an attraction, prohibit you from using them on the attraction;
verify that you have a valid Ticket;
refuse to serve alcohol to an intoxicated person;
allow out-of-queue visitors who are pregnant, disabled or have mobility problems into the Park or the relevant attraction;
refuse or expel guests who violate the prohibitions described in para. 3.6. powhe following.
give other instructions and recommendations for the correct and safe movement in the Park or the use of equipment, attractions or behaviour during shows in the Park;
Is there monitoring in the park? The grounds of the Park are covered by CCTV monitoring. You can find the rules for the processing of your personal data within the scope of the monitoring in our privacy policy.
How to get around the Park? Only enter and leave the Park by officially marked entrances and exits. In case of evacuation, you may also use marked emergency exits. Move only along designated trails and paths. For your own safety, be cautious when moving through the park: do not run, do not enter any bodies of water in the park, use handrails and guard rails. When queuing, keep a safe distance and do not push in front of others or push other Guests out of the queue.
Is the presence of the child's guardian mandatory? Children under 13 years of age must be accompanied by an adult. Such a guardian is responsible for his/her charges.
Can I park with you? We also provide a car park for our guests. The rules for the use of the car park can be found here.
Can I hire a pushchair for my child? The Park has a pram park where you can hire a pram for your child for a fee for the duration of your visit to the Park. At the end of your visit to the Park, you are obliged to return the hired pushchair to us in a condition not deteriorated beyond its normal use. If the pram is damaged or destroyed by the guest, we have the right to charge the cost of repair or repurchase.
Can I store my belongings with you for the duration of my stay in the Park? Unfortunately, storage is not available on the Park. When planning your visit with us, please make sure you only take essential, handy items with you.
What to do when something dangerous happens? If you or anyone else is threatened or anything dangerous happens inform the nearest member of Park staff or call the emergency number 112.
How can I contact you? You can contact us for all matters relating to Our business and the Car Park:
in person, at the Park Service office, on its premises, or
by email at info@hossoland.pl, or;
In writing to: Hossoland sp. z o.o. 19 Mała Odrzańska Street, 70-535 Szczecin.
KARY
What happens if I do not comply with the Rules? Guests who do not observe the Rules and Regulations (in particular the prohibitions described in the point 3.6. or the obligations described in point. 3.7 of the Rules and Regulations), signs and instructions in the Park, or do not follow the instructions of Park staff, may face the following consequences:
- expulsion from the Park area;
- impose a ban on the Visitor from entering the Park for a specified period;
- to the extent permitted by generally applicable law: handing over to authorised authorities if there is a suspicion that the Guest's behaviour may fulfil the characteristics of a crime or offence;
- to the extent and in the manner permitted by generally applicable law, including the Law on the Protection of Persons and Property, the application of security measures to ensure the safety of other persons and property;
What if I cause damage? A Guest who has caused damage to property or to a person may be liable for compensation under the general principles of Polish law. As a Guest of the Park you are fully responsible for any damage and destruction caused by you.
Will you reimburse me for the cost of the Ticket despite the fine? If the measures described in this seSection 4 "Penalties", The Guest has no right to claim a refund of all or part of the Ticket price.
ADVERTISEMENTS.
Where can I make a complaint? If you have any comments, objections, complaints or other complaints about the Park, the Website or any other area of our business, you can report them:
What should my complaint contain? In your complaint, indicate your contact details and please describe your comments and concerns. You can also use the complaint form available at the Park Service office and at this link. If possible, attach any documentation that will enable us to better understand your problem: photos, recordings, scans, etc. We will only use these for the purpose of investigating your complaint and, if necessary, implementing corrective or preventive measures for the future. If you are claiming a Ticket or a payment, please attach the Ticket or a scan/photo of it, proof of payment (if applicable), receipt, invoice or other documents that will help us identify your transaction and Ticket;
How and when will you deal with my complaint? We will deal with your complaint as soon as possible, but in any case no later than 14 days from the date of receipt, and will inform you at the contact details you have provided of how we have dealt with it. If the complaint is justified, we will indicate to you the corrective and preventive actions we plan to take. If justified by your complaint, we will also reimburse you in full or in part without delay, repair the damage caused to you or take other necessary action. You will be informed of the details in our response to your complaint.
What about intermediaries? We would like to draw your attention to the fact that we are only liable for our own (or our staff's or subcontractors') acts and omissions. Complaints concerning any intermediaries, distributors, travel or tourism agencies and not directly concerning us should be filed directly with such entities.
OUR RESPONSIBILITY
I have lost or found something in your Park - now what? We do not accept any responsibility for items lost, left behind or otherwise lost in the Park, unless under another agreement - such as a storage agreement with us - it was our duty to look after them. Therefore:
- If you have found someone else's belongings in the Park - please hand them over to a member of our staff or to the Park Service office.
– If you have lost something in the Park - please contact the Park Service office where we operate a lost and found office. We may ask you additional verification questions or ask you to show identification to confirm that you are the owner of the lost item. We will keep your belongings in our lost property office for no longer than 6 months. After this period, the items will be treated by us in accordance with the applicable legislation.
FINAL PROVISIONS
Are my rights and obligations governed by anything else? To the extent not governed by the Rules and Regulations, the provisions of law generally applicable in the Republic of Poland shall apply.
Are the Rules of Procedure subject to change? We reserve the right to change the Terms and Conditions, but only for important reasons. We will inform you of any changes by a communication on our Website. By "valid reasons" for changes we mean in particular:
- changes to common law affecting Our or Your rights or obligations set out in the Terms and Conditions;
– the need to comply with orders, judgments, rulings or directives of a governmental authority having jurisdiction over Our business and affecting Our or Your rights or obligations under the Terms and Conditions or with a court ruling applicable to Our business and affecting Our or Your rights or obligations under the Terms and Conditions;
- introducing new attractions or shows in the Park;
- adding new ticket categories or deleting any of them;
- safety of Visitors or Park staff;
- improving the quality of the services we provide in the Park;
Plan a carefree party!
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