Regulations

TERMS AND CONDITIONS FOR THE USE OF THE WEBSITE, THE NEWSLETTER AND THE INTERNET  TICKET SALES FOR HOSSOLAND THEME PARK 

In these terms and conditions you will find rules regarding the use of our website, the sale of  online ticketing for our Park and Car Park, as well as the Newsletter service rules. By using  our website, you must comply with the following terms and conditions. If you do not agree to them  consent, you should leave our site. 

If you are lost and looking for the rules and regulations for the entire Park - you can find them here. 

1. GLOSSARY 

Where capitalized terms are used in the following Terms and Conditions, they shall, for the purpose of their  We interpret them as we have written below. 

1.1. Ticket - stands for Parking Ticket or Entrance Ticket, depending on the context. 

1.2. Parking Ticket - stands for a ticket allowing entry to the Parking Lot. A Parking Ticket is  a document confirming that you have concluded a seat reservation agreement with us  parking, where we guarantee you the possibility of renting a parking space  in the Car Park during the performance period indicated on the Parking Ticket. 

1.3. Entrance ticket - stands for a ticket allowing you to enter Our Park. The entrance ticket is  a document confirming that you have concluded a contract with us authorising you to enter  to the Park and to use - under the terms of separate regulations - the facilities,  attractions and other Our services available in the Park. The entrance ticket can be  realised during the period indicated on the Entry Ticket. 

1.4. Guest - means you or other visitors to our Park. 

1.5. Consumer - an individual who carries out a legal transaction with us (e.g. concludes a contract  sale of a Ticket) not directly related to its commercial or professional activity. 

1.6. We, Our - When we write about us, our rights and obligations, we mean our company:  Hossoland sp. z o.o. with registered office in Szczecin, address: ul. Mała Odrzańska 19, 70-535 Szczecin, Court of  Registry where the company's documentation is kept: District Court Szczecin Centrum in Szczecin, XIII Division of the National Court Register, KRS no.: 0000673582, NIP:  8513206892, amount of share capital: PLN 5,000. We are also: the operator of the Park,  the owner and operator of the Website, the seller of Tickets on the Website  Internet, provider of the Newsletter service. 

1.7. Newsletter - means the service provided by us electronically to persons who  have subscribed to it using the form available on the Website. This service  consists of the cyclical provision of digital content concerning current information about the Park.  recipients of this service, including information on the attractions located in its area,  shops and restaurants, to the e-mail address provided in the Newsletter subscription form. 

1.8. Park - Hossoland amusement park, located at the address: Brojce 1, 72-304 Brojce. 

1.9. Parking - Park area designated for vehicle parking, located at:  Brojce 1, 72-304 Brojce. 

1.10. Regulations - means the document you are currently reading. With respect to the use of the Site  Internet and Newsletter service, these Regulations also constitute the regulations for the provision of services  by electronic means within the meaning of the Act on Provision of Electronic Services.

1.11. Force Majeure - external circumstance, beyond our control, which, despite our compliance with the  due diligence, which we could not have foreseen or prevented, and which entirely or  partially prevents us from fulfilling our contractual obligations.  In particular, circumstances meeting the above-mentioned prerequisites shall be deemed to constitute Force Majeure  caused by: (i) human factors such as wars, riots, strikes; (ii) factors  environmental, such as fires, earthquakes, hurricanes, floods, weather anomalies,  epidemics and pandemics; (iii) governmental factors such as: public prohibitions and orders, blockades,  expropriation, declaration of a state of emergency or martial law, and any other  actions by legislative or administrative bodies as a result of which the fulfilment of  Our obligations are impossible in accordance with the relevant legislation, including  with provisions for the declaration of a state of emergency in connection with an epidemic or other  of a similar nature. 

1.12. Website - means the Our Park website, which you will find under  address: https://hossoland.pl/through which you can purchase Tickets online and  find out the most important information about the operation of the Park, contact  with us or subscribe to our Newsletter. 

1.13. You, your - When we write about you, your rights and obligations, we mean... you, the person  using the Website, including purchasing a Ticket through the Website. 

1.14. Sales Contract - is a contract under which, in return for a certain price, we sell  You (i) have the opportunity to enter the Park to use our services, attractions, shows and facilities  available in the Park during the period of validity of a given Entry Ticket (in the case of purchase of a Ticket  Admission) or (ii) the possibility of renting a parking space in the Car Park during the period of performance of the  reservation of a parking space (in case of reservation of a parking space and sale of  Parking Ticket). 

1.15. Order - Your instruction sent to us via the Website,  confirming that you want to buy a Ticket from Us. In legalese: Your statement of intent,  aiming at the conclusion of a Sales Agreement, under the terms and conditions set out in the form  Order and Terms and Conditions. 

2. GENERAL PROVISIONS 

2.1. What is the Website for? Our Website allows you to view current and archived information about the Park, learn about the Park's rules and regulations, purchase Tickets, sign up for the Newsletter, and contact us using the interactive contact forms available on the Website.  

2.1.1. What are the rules for providing electronic services on the Website?  The commencement of your use of the services covered by these Terms and Conditions, including, in particular, the use of the Website, shall constitute the conclusion of a free contract for the provision of electronic services available through the Website without the need to draw up a separate contract. The Services shall commence as soon as you start using the Website. You may terminate your use of the services at any time by deactivating the Website. Upon termination of your use of these services and the Website, this agreement - without the need for any further declaration - shall terminate, with us ceasing to provide these services to you, with the exception of services relating to the sending of Tickets purchased from the Website to you, which are provided until they are sent if you have purchased them. In order for us to provide these services to you, you must provide your email address as part of the Order form. You may also terminate the contract for the provision of electronic services at any time by sending us a statement of intent to that effect, using the 

any means of remote communication. Please note that the termination of the Website Services Agreement shall not affect the validity of the Ticket Purchase Agreements entered into by you. 

2.1.2. What are the rules for the Newsletter service? When you confirm your Newsletter subscription form details, you enter into a free contract with us for the electronic provision of the Newsletter service. You can unsubscribe from this service at any time by unsubscribing from the Newsletter via a link in the Newsletter message. As soon as you unsubscribe from the Newsletter, this agreement - without the need for any further declaration - is terminated, with us ceasing to provide the Newsletter service to you. You may also terminate the contract for electronic services at any time by sending us a message at the following address info@hossoland.pl stThe Newsletter service shall be terminated by submitting a declaration of intent by any means of distance communication, indicating the e-mail address for which you wish to unsubscribe from the Newsletter service. Please note that the termination of the Newsletter Service Agreement does not affect the validity of the Ticket Purchase Agreements concluded by you. 

2.2. What equipment do I need to use the service? In order to use the Website and to be able to purchase Tickets through the Website and to subscribe to the Newsletter and receive Our messages as part of the Newsletter, you must: 

2.2.1. have a multimedia device with internet access; 

2.2.2. use the latest version of the Internet browser (e.g. Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, Opera, etc.). 

2.2.3. enable the necessary cookies. 

2.2.4. have access to active electronic mail (e-mail); 

2.3. What are the risks of using the Website and Newsletter? Although we take due care in securing our Website and the messages sent as part of the Newsletter service, we are unable to guarantee total security, due to the specific nature and nature of the threats lurking on the Internet. In particular, we warn you of the risk of the presence and operation of malicious software which may intercept, lose, distort or encrypt your data against your will, or even cause you to lose control of your device or track your movements on the internet without your knowledge. We also warn you against attempts to defraud you of confidential information (e.g. passwords or login details) by impersonating other people or institutions, phishing or fraud. Irrespective of the security measures we use on the Website, please make sure that your device is also adequately protected and has updated and latest antivirus, firewall software. Do not open links from people you do not know and do not make transfers for services you have not ordered. 

2.4. When can I use the Website? Whilst we endeavour to make the Website and the ability to purchase Tickets online available to you 24 hours a day, 7 days a week, we cannot guarantee this and will not be liable if the Website is unavailable. We also reserve the right to carry out technical and service interruptions during which the Website or certain elements of the Website - including, for example, the ability to purchase Tickets online - will not be available. We will warn you of such interruptions - where technically possible - by displaying a message on the Website. If the Website or an element of the Website is not working, please ensure that the problem is not your own, e.g. that you do not have problems with your internet connection, or that your device is working properly and meets the requirements set out in para. 2.2 above. In the event of 

dIf you have any problems with the Website, please contact us at the following address  info@hossoland.pl. 

2.5. When is the Newsletter sent? The Newsletter is not regular in nature: we will send you information whenever we have news and information that may be of interest to you. We also reserve the right to discontinue the Services, of which we will give you at least 14 days' notice. 

2.6. How do you use my personal data? Our privacy policy, which also covers the processing of your personal data by Us as part of the Website, the purchasing process and the Newsletter, can be found here. 

2.7. How can I contact you? You can contact us for all matters relating to Our Business, the Park, the Car Park and the Website: 

2.7.1. in person, at the Park Service office, on its premises, or 

2.7.2. by e-mail to the following addressem info@hossoland.pl, or 

2.7.3. in writing to: Hossoland sp. z o.o. 19 Mała Odrzańska Street, 70-535 Szczecin.

3. BUYING TICKETS 

3.1. How do I buy Tickets online? To purchase a Ticket go to the Website and on the sub-page dedicated to purchasing Tickets, select the type of Ticket you are interested in, their quantity and then add them to your basket. Continue the process following the on-screen instructions of the Order form. On the Order form, fill in your details: first name, last name, address, email address, vehicle registration number (for Parking Tickets), optional phone number. 

3.1.1 Once you have entered all the necessary details, a summary of the Order placed will be displayed. The summary of the Order placed will include, among other things, the type and quantity of Tickets ordered, vehicle registration number (in the case of Parking Tickets), the performance period and the total price you will have to pay. 

3.1.2. Are the prices in the price list and in the Purchase Order gross or net? The prices presented by Us on the Website are expressed in Polish zloty and are gross prices, i.e. they include the relevant taxes, including VAT. We point out that the information available on the Website, including the price list, constitutes only an invitation to conclude a contract with Us pursuant to Article 71 of the Civil Code, but does not constitute Our offer. 

3.1.3. You confirm your order by accepting the Terms and Conditions and Privacy Policy  in an interactive window, which will be displayed during the Order process and by pressing the "Buy and pay" button. Please note that by confirming the Order you are committing to pay the price of the Tickets indicated in the Order. 

3.1.4 Within the shop, an available form of payment is online payment by electronic transfer, using a payment card or via BLIK. Payments are handled by the TPay electronic banking system, whose external operator is the company Krajowy Integrator Płatności S.A.. Once the Order has been confirmed, you will be redirected to the payment operator's website, where you will make payment according to the payment method you have selected. The use of the forms of payment indicated on the Website may require you to accept the terms and conditions of service of the online payment system providers separate from the Terms and Conditions. These services are provided to you 

independently of Our performance under the Terms and Conditions and We shall not be liable for them. You will also find links to these Terms and Conditions on Our shopping page during the purchase process. Please note that You may not combine different payment methods when paying for Tickets and services covered by one Order. 

3.1.5 If you do not make payment within the period indicated by the payment operator, the Order will be cancelled. 

3.1.6. When is a Sales Contract concluded? Confirming your Order and sending it to us via the Website constitutes your declaration of intent (offer) to enter into a Contract of Sale with us on the terms and conditions set out in the Order and the Regulations. Once the Order has been submitted and your money for the Ticket has been credited to our bank account, we will promptly confirm the Order and consolidate it by sending you an email to the address provided in the Order form and accept it for execution. The moment you confirm the Order you enter into a Sales Contract with Us. 

3.1.6.1 By "Agreement for the Sale of an Entry Ticket" we mean the conclusion by you with us of a contract entitling you to enter the Park  and use - under the terms of separate regulations - of the use the facilities, attractions and other Our services available in the Park, during the period indicated on the Entry Ticket. The Entry Ticket constitutes  document confirming the conclusion of this agreement. 

3.1.6.2 By "Parking Ticket Sales Agreement" we mean that you have entered into an agreement with us to reserve a space  parking, in which we guarantee you the possibility of  hire of a parking space in the car park during the implementation period  indicated on the Parking Ticket. 

3.1.7 If for any reason we are unable to process your Order, we will inform you immediately. If you have already paid for your Order, the funds will be refunded to you without delay. 

3.2. I made a mistake! Can I modify my Order? Until you have pressed the button confirming the Order and committing to pay, you have the possibility to modify the data you have entered and the details of the Order, including the type and quantity of Tickets ordered. However, if you have already confirmed your Order, it is not possible to modify it. You can exchange an erroneously purchased Ticket for another Ticket for which you qualify at the Park's Ticket Office - with a corresponding surcharge or refund of the difference, depending on the type of Ticket. 

3.3. How do I get my Tickets? Subject to receipt of your payment for the Tickets, we will send the Tickets to you immediately after the conclusion of the Sales Contract to the email provided in the Order, no later than 3 working days after the payment has been credited. Please note that you will only receive Tickets purchased via the Website electronically - you are not able to order paper tickets. Orders are processed automatically, 24 hours a day, 7 days a week. Make sure everything is in order - if you have any problems, please contact us at info@hossoland.pl. If you have entered an incorrect email address on the Order form, we are not responsible for any non-delivery or delayed delivery of Tickets, nor will we resend a Ticket sent to the email address you have incorrectly provided. 

3.4. Do I incur any delivery costs? No, all Tickets sold via the Website are delivered electronically (e-mail) and you will not be charged any delivery costs. Please note, however, that the use of the Internet may incur costs for telecommunications services provided by your service provider.

3.5. How do I use Tickets purchased online? Tickets and QR codes on tickets are one-time only - once you enter the Park/enter the Car Park with a ticket, it is not possible to re-enter (with the exception of two-day and year-round Entry Tickets). For this reason never show, share or send your Ticket to a third party. We are not responsible for the use of your Ticket by an unauthorised person, unless we are at fault for such person gaining access to your Ticket. 

3.5.1. Please note that in order to validate a Ticket purchased via the Website, you must have a device capable of displaying the Ticket downloaded to it (e.g. a smartphone) at the ticket gates and in the car park so that you can scan the QR code at the Park entrance gates or Parking barriers. Please download the Ticket to your device in advance or print it out to avoid problems with internet access. We have the right not to let you into the Park or not to provide a parking space if, despite purchasing a Ticket, you are unable to scan or present the Ticket through no fault of your own. 

3.5.2 Please note that the Ticket is only valid for the redemption period indicated on the Ticket. We have the right not to allow you into the Park or not to provide a parking space outside of the redemption period you have purchased. 

3.5.3 We do not provide any after-sales or warranty services. 

3.5.4 We shall be liable to you for damages under the general principles of law for the provision of our services and Tickets to you contrary to the Sales Contract you have concluded with us. 

3.6. Will I get a receipt or a VAT invoice? You will receive a receipt or VAT invoice (if you have selected the relevant option in the Order form) together with the Ticket, to the email address provided in the Order. 

4. YOUR RESPONSIBILITIES  

4.1. What are my obligations in relation to the use of the Website and Newsletter services? By using the Website and the Newsletter service, you agree to: 

4.1.1. use the Website and Newsletter in a manner compliant with the provisions of the laws commonly in force in the Republic of Poland and with these Terms and Conditions; 

4.1.2. not to provide or transmit content which is prohibited by law, e.g. content which promotes violence, is defamatory or infringes the welfare of third parties, including their personal rights, content which is offensive or which contains or refers the recipient to content which contains nudity, sex, violence or other serious or disturbing content; 

4.1.3. use the Website and Newsletter services solely for their intended purpose, in a manner that does not disturb its operation and does not inconvenience Us and other users, e.g. by not using software or devices interfering in an unauthorised manner with the content available on the Website or overloading the servers by means of which the Website or Newsletter service is made available to its users; 

4.2. Can you terminate my right to use the Website or restrict my access to it? Yes, we reserve the right, within the limits of generally applicable law, to terminate your use of the Website or restrict your 

access to part or all of it, with immediate effect, to users of the Website who: 

4.2.1. provided false, incorrect or out-of-date data or data which is misleading or infringes the rights of third parties when placing the Order; 

4.2.2. committed through the Website or used it to infringe generally applicable law or the rights of third parties, including their personal rights; 

4.2.3. have engaged in other conduct that is contrary to these Terms and Conditions or the general rules for the use of the Internet, or that damages our reputation or is detrimental to us. 

4.3. Do I have to pay to use the Website? Use of the Website and its functionality is free of charge and the only charges we will make to you will be the price of the Tickets you purchase using the Website. Please note, however, that your use of the Website may incur costs from your telecommunications provider. 

5. THE NEWSLETTER AND YOUR DATA 

5.1. Can my personal data provided as part of the Newsletter service be used for other purposes? No, your personal data provided in the context of subscribing to the Newsletter will only be used for the purpose of fulfilling the Agreement - delivering the Newsletter to you, or our statutory obligations. You can find your rights regarding your personal data in our privacy policy. 

6. RIGHT OF WITHDRAWAL 

6.1. Do I have the right to withdraw from the Sales Contract? We draw your attention to the fact that even though  being a Consumer/Consumer, you do not have the option to withdraw from the Sales Contract. This follows from Article 38(1)(12) of the Consumer Rights Act, according to which the consumer's right of withdrawal from contracts concluded at a distance does not apply to, inter alia, contracts for the provision of services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service provision. 

6.2. Do I have the right to withdraw from the Newsletter Service Agreement? No, due to the fact that within the scope of the Newsletter service you are not obliged to provide us with any services other than supplying us with personal data, and these data are processed by us solely for the purpose of fulfilling a contract or a statutory obligation, even as a Consumer you are not entitled to  withdrawal from the Agreement. The Consumer Rights Act also does not apply to the contract for the provision of the Newsletter service. 

7 COMPLAINTS. 

7.1. Where can I make a complaint? If you have any comments, objections, complaints or other complaints about the Website, the Newsletter or the Ticket purchase process, you may raise them: 

7.1.1. in person, at the Park Service office, on its premises, or 

7.1.2. by e-mail to the following address reklamacje@hossoland.pl, or; 

7.1.3. in writing to our address: Hossoland sp. z o.o. 19 Mała Odrzańska Street, 70-535 Szczecin.

7.2. What should my complaint contain? In your complaint, indicate your contact details and please describe your comments and concerns. You can also use the complaint form available at the Park Service office and at this link. If possible, attach any documentation that will enable us to better understand your problem: photos, recordings, screenshots, scans, etc. We will only use these for the purpose of investigating your complaint and, if necessary, implementing corrective or preventive measures for the future. If you are complaining about a Ticket or payment, please attach the Ticket or a scan/photo of it, proof of payment (if applicable), receipt, invoice or other documents that will help us to identify your transaction and Ticket. 

7.2.1 If we have any comments or questions after receiving your complaint, we will contact you immediately. If we ask you for additional documents, please send them to us: their absence may prevent us from investigating your complaint or implementing the necessary corrective or preventive action. 

7.3. How and when will you deal with my complaint? We will deal with your complaint as soon as possible, but in any case no later than 14 days from the date of receipt, and will inform you at the contact details you have provided of how we have dealt with it. If the complaint is justified, we will indicate to you the corrective and preventive actions we plan to take. If justified by your complaint, we will also reimburse you in full or in part without delay, repair the damage caused to you or take other necessary measures. You will be informed of the details in our response to your complaint. 

8. OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES 

8.1 You are informed that there are out-of-court complaint and redress procedures available. The use of these is voluntary and can only take place if both parties to the dispute agree to it. 

8.2 If you are a Consumer/Consumer, you may apply for the initiation of proceedings for out-of-court settlement of consumer disputes relating to the concluded Sales Contract to the Trade Inspection, pursuant to Article 36 of the Act of 15 December 2000 on Trade Inspection. 

8.3 If you are a Consumer/Consumer, you may also request that a dispute concerning a concluded Sales Contract be examined by a permanent arbitration court operating at the relevant provincial inspectorate of the Trade Inspection, pursuant to Article 37 of the Act of 15 December 2000 on the Trade Inspection. 

8.4 Detailed information on the settlement of consumer disputes, including the possibility of using out-of-court procedures for handling complaints, pursuing claims and the rules of access to these procedures are available in the offices and on the websites of the provincial inspectorates of the Trade Inspection and at the Internet address: https://uokik.gov.pl/spory_konsumenckie.php.  

9. FINAL PROVISIONS 

9.1. I like the elements on your Website or used in your Newsletter. Can I use them? We draw your attention to the fact that all content, data and materials available on the Website and in the Newsletter (including but not limited to names, logos, graphics, descriptions, photos) are Our property and are subject to legal protection, including as works under the Act on Copyright and Neighbouring Rights, trademarks, database rights or other applicable intellectual property rights or 

protection of fair competition. Their use requires our written consent under pain of invalidity. 

9.2. Are my rights and obligations governed by anything else? To the extent not governed by the Rules and Regulations, the provisions of law generally applicable in the Republic of Poland shall apply. 

9.3. Are the Rules of Procedure subject to change? We reserve the right to change the Terms and Conditions, but only for important reasons. We will inform you of any changes by a communication on our Website. By "valid reasons" for changes we mean in particular: 

9.3.1. changes to common law affecting Our or Your rights or obligations under the Terms and Conditions; 

9.3.2. the need to comply with orders, judgments, rulings or directives arising from a decision of a public authority having jurisdiction over Our business and affecting Our or Your rights or obligations under the Terms and Conditions or a court ruling applicable to Our business and affecting Our or Your rights or obligations under the Terms and Conditions; 

9.3.3. introduction of new forms of payment; 

9.3.4. changing the process of concluding Sales Agreements via the Website;

9.3.5. change of the Newsletter service provision rules;

9.3.6. changes to the rules of the services we provide electronically - but these changes will not incur any mandatory costs on your part;

9.3.7. a change in the technical conditions of the services provided by us electronically;  

9.4. When will the changes come into force? Amendments to the Terms and Conditions will come into force on the date indicated in the amendment notice, but, except as described in clauses 9.3..1 or 9.3.2. 9.3.1 or 9.3.2, in no event will the amendments apply to any contracts entered into with you prior to the effective date of the amendments unless you have expressly agreed to them. 

9.5. What court would decide our potential dispute? If You are a Consumer or an entrepreneur acting on the rights of a Consumer, the competent court for the resolution of disputes will be the court with jurisdiction according to the applicable provisions of the Code of Civil Procedure. If You are not a Consumer or an entrepreneur on the rights of a Consumer, the dispute will be settled by the court with jurisdiction over Our registered office. 

9.6. Which version of the Rules of Procedure is this? The version of the Terms and Conditions you are currently reading is effective as of [11.06.2025]. 

9.7. Where can I find the Rules of Procedure? You will find the current version of the Terms and Conditions on our website and in the Park Service office. On your request, we will also send it to you by e-mail in .pdf format.